Frequently Asked Questions
Just click the button below and we will be in touch with you within sixty minutesI’m interested, give me a call
Yes, you will get a personal financial advisor who will be in touch with you 24/7
If you’re happy with the final price on your quote, simply enter your debit or credit card details into the secure portal. If your policy is set to start immediately, our system will collect the pro-rata amount for the remaining days of the month.
If you have chosen for your cover to start on a future date, our system will deduct only R1 to validate your card. We will then collect your premium on your chosen start date and thereafter on a monthly basis, for as long as you are with Aluma.
You can instantly make changes to your policy on the Aluma client portal:
- Increase or decrease your excess;
- Edit your coverage amount;
- Add/remove car hire;
- Add car extras
- Add individual items;
- Edit your damage to others limit;
- Edit cover type; or
- Pause/resume your accident cover.
You can claim instantly via the Aluma client portal. Jack, our claims bot, will guide you through the simple process and ask you a few questions. On certain claims, he might approve them instantly.
Remember, if you have an emergency, you can call for help via the Aluma client portal too. Just click on the ‘financial advice’ tab.
Simply hop onto the Aluma client portal, select the asset you’d like to cancel and click ‘Cancel Cover’. We’ll refund you the premium for the remainder of the month instantly.
If you’re unhappy about your experience with Aluma or have any other feedback, please send us an email at [email protected] and we’ll make sure to address the issues right away.
If you are unhappy with the outcome after contacting us, you may send your complaint to the Ombudsman.
If you’d like to send us a virtual high-five or to tell us about something we’re doing right, please do! Just head over to hellopeter.com or pop us an email at [email protected].
You can see a summary of what you’re covered for (and not covered for) as well as a complete policy wording under your asset card in the client portal. Just click on the investments tab, this is where you will find your policy.