The Promotion of Access to Information

This PAIA Manual is useful for the public to –

1. check the categories of records held by a body which are available without a person having to submit a formal PAIA request;
2. have a sufficient understanding of how to make a request for access to a record of the body, by providing a description of the subjects on which the body holds records and the categories of records held on each subject;
3. know the description of the records of the body which are available in accordance with any other legislation;
4. access all the relevant contact details of the Information Officer and Deputy Information Officer who will assist the public with the records they intend to access;
5. know the description of the guide on how to use PAIA, as updated by the Regulator and how to obtain access to it;
6. know if the body will process personal information, the purpose of processing of personal information and the description of the categories of data subjects and of the information or categories of information relating thereto;
7. know the description of the categories of data subjects and of the information or categories of information relating thereto;
8. know the recipients or categories of recipients to whom the personal information may be supplied;
9. know if the body has planned to transfer or process personal information outside the Republic of South Africa and the recipients or categories of recipients to whom the personal information may be supplied; and
10. know whether the body has appropriate security measures to ensure the confidentiality, integrity and availability of the personal information which is to be processed.

1. Chief Information Officer

   Name:	Tara Hibbard
   Telephone:	+27 12 012 5291
   Email:	[email protected]

2. Access to information general contacts

   Email:

   [email protected]

3. National or Head Office

   Postal Address:	FinTech Campuss, Cnr Ilanga and Botterklapper The Willows, Lynnwood, Pretoria, 0081
   Physical Address:	FinTech Campus, Cnr Ilanga and Botterklapper The Willows, Lynnwood, Pretoria, 0081
   Telephone:	012 012 5291
   Email:	[email protected]

1. The Regulator has, in terms of section 10(1) of PAIA, as amended, updated and made available the revised Guide on how to use PAIA (“Guide”), in an easily comprehensible form and manner, as may reasonably be required by a person who wishes to exercise any right contemplated in PAIA and POPIA.
2. The Guide is available in each of the official languages and in braille.
3. The aforesaid Guide contains the description of –
   1. the objects of PAIA and POPIA;
   2. the postal and street address, phone and fax number and, if available, electronic mail address of –
      1. the Information Officer of every public body, and
      2. every Deputy Information Officer of every public and private body designated in terms of section 17(1) of PAIA[efn_note]Section 17(1) of PAIA- For the purposes of PAIA, each public body must, subject to legislation governing the employment of personnel of the public body concerned, designate such number of persons as deputy information officers as are necessary to render the public body as accessible as reasonably possible for requesters of its records.[/efn_note] and section 56 of POPIA[efn_note]Section 56(a) of POPIA- Each public and private body must make provision, in the manner prescribed in section 17 of the Promotion of Access to Information Act, with the necessary changes, for the designation of such a number of persons, if any, as deputy information officers as is necessary to perform the duties and responsibilities as set out in section 55(1) of POPIA.[/efn_note];
   3. the manner and form of a request for –
      1. access to a record of a public body contemplated in section 11[efn_note]Section 11(1) of PAIA- A requester must be given access to a record of a public body if that requester complies with all the procedural requirements in PAIA relating to a request for access to that record; and access to that record is not refused in terms of any ground for refusal contemplated in Chapter 4 of this Part.[/efn_note]; and
      2. access to a record of a private body contemplated in section 50[efn_note]Section 50(1) of PAIA – A requester must be given access to any record of a private body if –
         1. that record is required for the exercise or protection of any rights;
         2. that person complies with the procedural requirements in PAIA relating to a request for access to that record; and
         3. access to that record is not refused in terms of any ground for refusal contemplated in Chapter 4 of this Part.
         [/efn_note];
   4. the assistance available from the IO of a public body in terms of PAIA and POPIA;
   5. the assistance available from the Regulator in terms of PAIA and POPIA;
   6. all remedies in law available regarding an act or failure to act in respect of a right or duty conferred or imposed by PAIA and POPIA, including the manner of lodging –
      1. an internal appeal;
      2. a complaint to the Regulator; and
      3. an application with a court against a decision by the information officer of a public body, a decision on internal appeal or a decision by the Regulator or a decision of the head of a private body;
   7. the provisions of sections 14[efn_note]Section 14(1) of PAIA- The information officer of a public body must, in at least three official languages, make available a manual containing information listed in paragraph 4 above.[/efn_note] and 51[efn_note]Section 51(1) of PAIA- The head of a private body must make available a manual containing the description of the information listed in paragraph 4 above.[/efn_note] requiring a public body and private body, respectively, to compile a manual, and how to obtain access to a manual;
   8. the provisions of sections 15[efn_note]Section 15(1) of PAIA- The information officer of a public body, must make available in the prescribed manner a description of the categories of records of the public body that are automatically available without a person having to request access.[/efn_note] and 52[efn_note]Section 52(1) of PAIA- The head of a private body may, on a voluntary basis, make available in the prescribed manner a description of the categories of records of the private body that are automatically available without a person having to request access.[/efn_note] providing for the voluntary disclosure of categories of records by a public body and private body, respectively;
   9. the notices issued in terms of sections 22[efn_note]Section 22(1) of PAIA- The information officer of a public body to whom a request for access is made, must by notice require the requester to pay the prescribed request fee (if any), before further processing the request.[/efn_note] and 54[efn_note]Section 54(1) of PAIA- The head of a private body to whom a request for access is made must by notice require the requester to pay the prescribed request fee (if any), before further processing the request.[/efn_note] regarding fees to be paid in relation to requests for access; and
   10. regulations made in terms of section 92[efn_note]Section 92(1) of PAIA provides that The Minister may, by notice in the Gazette, make regulations regarding –
       1. any matter which is required or permitted by this Act to be prescribed;
       2. any matter relating to the fees contemplated in sections 22 and 54;
       3. any notice required by this Act;
       4. uniform criteria to be applied by the information officer of a public body when deciding which categories of records are to be made available in terms of section 15; and
       5. any administrative or procedural matter necessary to give effect to the provisions of this Act.
       [/efn_note].
4. Members of the public can inspect or make copies of the Guide from the offices of the public and private bodies, including the office of the Regulator, during normal working hours.
5. The Guide can also be obtained –
   1. upon request to the Information Officer;
   2. from the website of the Regulator (https://www.justice.gov.za/inforeg/).
6. A copy of the Guide is also available in the following two official languages, for public inspection during normal office hours –
   1. English
   2. Afrikaans

1. Purpose of Processing Personal Information
   Personal Information obtained and retained by Aluma is for the express purposes of providing financial advice and intermediary services and to promote and market Aluma Capital or group offerings.

2. Description of the categories of Data Subjects and of the information or categories of information relating thereto

   Categories of Data Subjects		Personal Information that may be processed
   Customers / Clients		name, address, registration numbers or identity numbers, employment status and bank details
   Service Providers		names, registration number, vat numbers, address, trade secrets and bank details
   Employees		address, qualifications, gender and race

3. The recipients or categories of recipients to whom the personal information may be supplied

   Category of personal information		Recipients or Categories of Recipients to whom the personal information may be supplied
   Identity number and names, for criminal checks		South African Police Services
   Qualifications, for qualification verifications		South African Qualifications Authority
   Credit and payment history, for credit information		Credit Bureaus

4. Planned transborder flows of personal information
   Transborder flows of personal information could occur dependant on the investment class entered into.

5. General description of Information Security Measures to be implemented by the responsible party to ensure the confidentiality, integrity and availability of the information
   Aluma Capital employs a rigours access mechanism to the data via a complex arrangement of encrypted private networks, firewalls, and strict password policies. From a physical point of view, the data is stored in South Africa, off-site, in highly secured data centres. We also use multi-factor authentication and RSA keys wherever applicable.

1. A copy of the Manual is available –

   1. on (https://aluma.co.za/), if any;
   2. head office of Aluma for public inspection during normal business hours;
   3. to any person upon request and upon the payment of a reasonable prescribed fee; and
   4. to the Information Regulator upon request.

2. A fee for a copy of the Manual, as contemplated in annexure B of the Regulations, shall be payable per each A4-size photocopy made.